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How Do I Submit a Problem in Paratext Lite?

If you encounter an unexpected issue or bug in Paratext Lite, please try these steps to help solve the issue:

Update Paratext Lite

  1. If possible, do a Send/Receive from Paratext Lite.
  2. Try to update Paratext Lite from the Google Play Store.

Submit Feedback

If updating Paratext Lite does not fix the issue, please send feedback to let the Paratext developers know about the issue:

  1. Tap the Setting menu in the upper-right corner of Paratext Lite:
    Tap the Settings menu
  2. Tap the more arrow at the bottom of the Settings menu:
    Tap the more arrow
  3. Tap Submit Feedback:
    Tap Submit feedback
  4. Fill out the Feedback form with as much detail as you can, including what you were doing when you encountered the issue. For example:
    Fill in feedback details
  5. Tap Submit.

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Compatibility with other software

Paratext can connect with other programs such as FLEx and Logos. Different versions of these programs may have issues connecting with different versions of Paratext. Here are some things we know about the compatibility of different versions.

FieldWorks (FLEx)

Paratext Version  Known issues
Paratext 8 Compatible with FLEx 8 and 9.01 through 9.07 in the 32 bit version. Paratext 8 cannot display project properties once a later version of FLEx 9 is installed.
Paratext 9.0 Compatible with FLEx 8 and 9 in the 32 and 64 bit version.
Paratext 9.1 Compatible with FLEx 9.08 and later in the 64 bit version. Not compatible with FLEx 8.

Logos

Paratext 8 and 9.0 compatible with Logos 8. Some earlier beta versions of 9.1 had problems, but not the latest beta. We have not yet tested Logos 9.

Transcelerator

Some earlier versions of 9.1 beta would not work with Transcelerator, but the release version of 9.1 does.

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How do I Reset Paratext?

If you are having odd problems with Paratext, you can reset it so that it returns to its default settings. Some examples where a reset could help:

  • Paratext will not start
  • Paratext  crashes (quits suddenly on its own)
  • some feature fails to work as it used to, or as the documentation  or a training video says it should.

How to reset:

Note: This will just reset Paratext settings and will NOT remove any projects/resources on your computer.

  1. Save the current layout (if you haven’t already):
    1. Paratext 9: Go to the Paratext menu > Layout > Save current layout.
    2. Paratext 8: Go to the Window menu > Save Text Combination.
  2. Close Paratext.
  3. Hold down the Shift key.
    1. While holding the Shift key, start Paratext.
  4. Click Yes to confirm that you wish to reset your Paratext settings:
    reset-paratext-confirmation-window
  5. When you see this window, do one of the following:
    report-a-problem-confirmation-window

    1. Click Yes if you wish to report a problem (to let the development team know what problems you encountered which caused you to want to reset Paratext).
      1. Follow the steps (from step 2 onwards) in How do I report a problem in Paratext? to report the problem.
    2. Click No if you do not wish to report a problem.
  6. Click OK when asked to do so.
  7. Restart Paratext.
  8. Select the interface language you wish to use, and click OK:
    select-interface-language-window
  9. Re-open any windows you need to continue your work.

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What is new in patch 9.1.104.59?

 

Changes in patch 9.1.104.59

(since 9.1.104.39)

  • Exception: Paratext System.NullReferenceException ChangeListForm.cs:157

https://paratext.myjetbrains.com/youtrack/issue/PTXE-55626

 

  • Exception: Paratext System.OverflowException CustomWindowTitleBar.cs:499

https://paratext.myjetbrains.com/youtrack/issue/PTXE-51927

 

  • Exception: Paratext System.ArgumentOutOfRangeException MegaMenu.cs:881

https://paratext.myjetbrains.com/youtrack/issue/PTXE-55787

 

  • Saved layout dialog refers to an obsolete menu category

https://paratext.myjetbrains.com/youtrack/issue/PTX-20883

 

  • RegexPal does not open showing the text of the selected project.

https://paratext.myjetbrains.com/youtrack/issue/PTX-20828

 

  • Exception: Biblical Terms tool throws restore memento exception at wrong time

https://paratext.myjetbrains.com/youtrack/issue/PTX-20799

 

  • The line separating the scripture text area and foot pane seems invisible

https://paratext.myjetbrains.com/youtrack/issue/PTX-20588

 

  • Exception: Hyphenation data being modified while loading

https://paratext.myjetbrains.com/youtrack/issue/PTX-20888

 

  • PtxUtils.Progress.ProgressCancelledException TextLoader.cs:0

https://paratext.myjetbrains.com/youtrack/issue/PTXE-55804

 

  • Exception: Paratext System.NullReferenceException ScriptureLinksHelper.cs:52

https://paratext.myjetbrains.com/youtrack/issue/PTXE-53095

 

  • Notes List Window keyboard shortcuts not functioning

https://paratext.myjetbrains.com/youtrack/issue/PTX-20832

 

  • Tools opened from project windows should inherit the Scripture navigation history from the project window’s scroll group

https://paratext.myjetbrains.com/youtrack/issue/PTX-20814

 

  • Exception: Paratext System.ArgumentOutOfRangeException DictionaryTab.cs:233

https://paratext.myjetbrains.com/youtrack/issue/PTXE-56090

 

  • Typing does not appear in main window after using A&P

https://paratext.myjetbrains.com/youtrack/issue/PTX-20858

 

  • Exception: Paratext System.ObjectDisposedException MegaMenu.cs:561

https://paratext.myjetbrains.com/youtrack/issue/PTXE-56249

 

  • Exception: Paratext System.NullReferenceException PlanVersionUpdater.cs:56

https://paratext.myjetbrains.com/youtrack/issue/PTXE-55574

 

  • Exception: Paratext System.InvalidOperationException OccurrencesFilters.cs:626

https://paratext.myjetbrains.com/youtrack/issue/PTXE-56365

 

  • Show only latest org project plans for most users. Allow org admins to also show org plans in development.

https://paratext.myjetbrains.com/youtrack/issue/PTX-20929

 

  • Exception: Paratext System.NullReferenceException BiblicalTermsForm.cs:515

https://paratext.myjetbrains.com/youtrack/issue/PTXE-56488

 

  • Exception: Paratext System.ArgumentException ProgressInfo.cs:701

https://paratext.myjetbrains.com/youtrack/issue/PTXE-54922

 

  • Paratext Live exception with Translation Priority filter

https://paratext.myjetbrains.com/youtrack/issue/PTXS-28816

 

  • Exception: Error while processing chapter verse check when verse is missing

https://paratext.myjetbrains.com/youtrack/issue/PTX-20934

 

  • Paratext not shutting down properly

https://paratext.myjetbrains.com/youtrack/issue/PTXS-28854

 

  • BCV is disabled in new floating window opened from another FloatWindow by right click.

https://paratext.myjetbrains.com/youtrack/issue/PTX-20881

 

  • Target Invalid message (remove\ipr from the check for references)

https://paratext.myjetbrains.com/youtrack/issue/PTX-20105

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How do I change the name of my project?

Paratext projects have two names (see Project menu > Project Settings > Project Properties):

  • Full Name: For example, “Hawaiian Pidgin Translation Project” (1)
  • Short Name: For example, “hwc21” (2)

It is very simple to change a project’s Full Name, but more complicated/involved to change a project’s Short Name.

Instructions to make these changes are below.

Change a Project’s Full Name

Only a Project Administrator can change a project’s Full Name.

To change a project’s Full Name, follow these instructions:

  1. Click on the Project’s menu:
  2. Go to Project > Project Settings > Project Properties…
  3. Click Manage Registration:
  4. On the Paratext Registry website:
    1. Change the Project Full Name:
  5. Scroll down and click the Save Changes button.
  6. Go back to Paratext.
  7. Verify the Full Name has changed:
  8. Click OK.

Change a Project’s Short Name

Only a Project Administrator can change a project’s Short Name.

To change a project’s Short Name, follow these instructions to Use the Convert Project Tool.

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How do I fix corrupt or invalid resources (like BYZ or HEB) in Paratext 9.1?

Some users have been getting an error message that BYZ, HEB, and/or other resources are corrupt:

Only BYZ is Corrupt (Quick Fix)

Please follow these instructions if only BYZ is corrupt:

  1. Make sure Paratext is closed.
  2. Go to the My Paratext 8 Projects/_Resources directory
    1. Newer installs: My Paratext 9 Projects/_Resources.
  3. Remove the BYZ.p8z file.
  4. Download the new BYZ.p8z file from here: https://paratext.org/files/resources/BYZ.p8z.
  5. Copy the new BYZ.p8z file to your _Resources directory.
  6. Open Paratext and verify BYZ appears correctly in Paratext.
  7. Delete the old resource file.

Multiple Corrupt Files

Please follow these instructions to fix multiple corrupted files:

  1. Download the Paratext 9.1 installer if you have not already: https://paratext.org/download
  2. Save your current layout (if necessary): Paratext menu > Layout > Save current layout.
    1. Note: Uninstalling may cause Paratext to forget which windows were open.
  3. Make sure Paratext is closed.
  4. Go to the My Paratext 8 Projects/_Resources directory
    1. Newer installs: My Paratext 9 Projects/_Resources.
  5. Remove the files for the Source Language resources that are corrupt (for example: BYZ.p8z, HEB.p8z, GRK.p8z)
    1. Suggestion: move them to the Desktop.
  6. Uninstall Paratext 9.1.
    1. Choose Keep Settings.
    2. Note: Uninstalling will NOT remove any Project data.
  7. Run the Paratext 9.1 installer.
  8. Download and update to the latest Paratext 9.1 patch from https://paratext.org/download
    1. For example: Patch 9 1 104 39
  9. Verify that that corresponding resources (for example: BYZ.p8z, HEB.p8z, or GRK.p8z) were restored to the _Resources directory.
  10. Open Paratext and verify they appear correctly in Paratext.
  11. Delete the old resource files.

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How do I manage my Paratext notifications and email subscriptions?

Go to the Paratext Registry to manage your email subscriptions to the Paratext News articles, as well as signing up up to help improve Paratext.

Manage Email Subscriptions

  1. Login to the Paratext Registry
  2. Click on your name at top right > Settings.
  3. Scroll down to Notifications:
    1. You see which email address is subscribed to get notifications, Paratext News, and/or to Help Improve Paratext:
      registry notification email

Change Email Address

  1. To change where you receive notifications:
    1. Choose the email address where you want to receive notifications
    2. Click Save
  2. You can also add another email address to your profile by clicking the Profile link:
    registry notifications go to profile

The notification daily digest refers to notifications from the registry, such as notifications of users being added or removed, or user roles changing in projects you are a member of.

Change Preferred Language

The notification section also lets you select your preferred language for Paratext news items:

registry preferred language

To change your preferred language:

  1. Choose the language you want from the drop-down
  2. Click Save

Modify Subscriptions

  1. If you want to receive Paratext News or Help Improve Paratext:
    1. Check the appropriate boxes
    2. Click Save
  2. If you no longer want to receive Paratext News or Help Improve Paratext:
    1. Uncheck the appropriate boxes
    2. Click Save
      registry email sign up

We recommend that you stay subscribed to Paratext News, because these are emails about important developments about Paratext, as well as tips and tricks for using Paratext, that we’d like you to know about.

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Is Paratext compatible with Windows 7?

On January 14th, 2020 Microsoft ended support for Windows 7.

Paratext may still run on Windows 7, but it is no longer officially supported.  Some people have had difficulty installing Paratext 9 on Windows 7, and it is likely that future versions of Paratext will not run on Windows 7. We no longer test our software on Windows 7, and if you need support, we may ask you to move to Windows 10.

Also, please be aware that you are more vulnerable to being hacked if you are using Windows 7 because it will not receive security updates when vulnerabilities are discovered.   This is especially important if you work in a sensitive location. Microsoft discusses this in their end-of-support announcement:

After January 14, 2020, PCs running Windows 7 no longer receive security updates. Therefore, it’s important that you upgrade to a modern operating system such as Windows 10, which can provide the latest security updates to help keep you and your data safer. In addition, Microsoft customer service is no longer available to provide Windows 7 technical support. Related services for Windows 7 are also also being discontinued over time …

If you continue to use Windows 7 after support has ended, your PC will still work, but it will be more vulnerable to security risks and viruses. Your PC will continue to start and run, but will no longer receive software updates, including security updates, from Microsoft.

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Can I rename, reorder or delete a stage?

The answer is: “it depends.”  In general, many organizations ask you not to make changes to the stages since that allows progress to be measured uniformly across the organization. If you have a doubt about this, ask your supervisor for your organization’s guidelines.

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Can I delete tasks?

Yes.  If there is a task that your team does not do (and is not required to do), then it is fine to delete it.  Some of the base plans were intentionally developed to be very inclusive since it is easier to remove unneeded tasks than to create new ones.