What do I do if an automatic Paratext update fails?

Sometimes Paratext downloads an update automatically, but the update fails. If that is the case, try these steps:

Run the update manually

1. Restart your computer.
2. Open the Run window:
   1. Press Windows + R
   2. OR Right-click on the Start Menu, then click Run
3. Copy/paste this into the Run window: %localappdata%
   
4. Press OK
5. Open the Paratext 9x folder for the version of Paratext you have. For example:
   1. Open Paratext90 if you have Paratext 9.0
   2. Open Paratext91 if you have Paratext 9.1
6. Open the ParatextUpdate folder
7. Run the install or update file there. For example:
   1. Paratext_9.1.104.1_InstallerOnline.exe
      OR
   2. patch_9.1.104.87.msp

Try a newly downloaded update file

If the update still fails, try to download the update file again:

1. Go to https://paratext.org/download
2. Download the version of the installer or the patch that you were using above, EXCEPT:
   1. If you had the InstallerONline before, download the InstallerOFFline file instead. For example: “Paratext 9 1 104 1 InstallerOffline”
3. After downloading the file, restart your computer.
4. Run the downloaded file.