There are many short videos available that teach how to use Paratext effectively.
Please check out the videos before requesting support. If you still need help, try the resources below.
The Paratext Help system inside of Paratext is quite comprehensive. When you have a question, it is helpful to search through the built-in Help for answers. In the process you may learn some new features you didn't know about! Use the Help menu or the Help search box in Paratext to find help on a topic.
Scripture Markup (USFM)
Learn how to format Scripture in Paratext using Standard Format Markers.
Make a suggestion
The Paratext Help menu has a Make a Suggestion... option which allows you to send suggested improvements for Paratext.
Frequently Asked Questions (FAQ)
Go to our FAQ Page for answers to frequently asked questions. If your question is not listed, you may submit a question at the bottom of that page.
Our support website is primarily for Paratext supporters and trainers. For basic Paratext support, you are encouraged to find someone in your sponsoring organization who may already be using our forum found here: https://support.paratext.org
Answers to previous questions are easily searchable, so you may find that your question is answered before you even ask!
To use the site, you will need to sign up for an account. If you would like to receive notifications for every post, you may follow these steps:
Click your user image in the top right of the supporters site, and then click on the gear icon to modify your account preferences. There is an option under Emails to enable Mailing list mode if that is what you prefer.
Report a Problem
The Paratext Help menu has a Report a Problem... option built-in which is the best way to report the issue you are experiencing. Besides your explanation of the problem, the report will include critical information for the developers about your operating system and the version of Paratext you are using.
You may contact us directly, however, we may refer your question to support personnel in your organization. Our support email address is firstname.lastname@example.org